Booking Terms & Conditions
BOOKING TERMS & CONDITIONS
Thank you for choosing to book with us at The Alexandra Court Hotel.
Please note that by making this booking you are entering a legal agreement with us. Reservations are made and accepted on the following terms. Please read our Terms and Conditions of booking below. The owners reserve the right to refuse a booking.
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed by us at the time of booking. Prices include VAT and also the following: Sanitation items such as hand gel, electricity, linen, cleaning, hot water, a TV, free WI-FI (subject to conditions of use), central heating, complimentary toiletries and a complimentary hospitality tray with tea and coffee making facilities. Breakfast is served between the following times: Monday-Friday 7am-9am, Saturday, Sunday & Bank Holidays from 8am-10am.
All bookings must be guaranteed by a valid credit or debit card in order to secure a reservation. The Alexandra Court Hotel reserves the right to pre-authorise cards or request pre- payment, pre-arrival and on arrival to the hotel. We prefer payment by cash, debit or credit card – we no longer accept American Express or cheque. If you card declines then you will not be granted access to your room until payment has been made.
In the event of a no show i.e. if you do not cancel your reservation but you fail to arrive for your stay with us, you agree that 100% of the total booking value will be debited from the credit/debit card in full and final settlement (we require 24 hours notice for all cancellations or amendments for single and double night reservations, for group bookings we require additional notice, separate terms will be sent to the head organiser).
NON-AVAILABILITY OF ACCOMMODATION
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for your stay. Our liability would not extend beyond this refund.
Please be ready to leave the accommodation by 11.00am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
On check-in, guests will be asked and a note made of car registration numbers. Only those guests registered may occupy the bedrooms. This request is also a requirement of law as each guest is require to register under the Immigration (Hotel Records) Order 1972 (as amended), for insurance and for fire precaution purposes.
If you have friends, relatives or colleagues coming to the hotel, we should be grateful if you would kindly inform us ahead of their arrival. We would also ask that they are entertained in the lounge/public bar and not in the bedrooms to limit disturbance to other guests. For the same reason, we should ask that they leave by 11pm. Guests will be held fully responsible for the conduct of anyone they choose to bring into the hotel as far as any liability and damages are concerned, and therefore incur any cost.
DAMAGES AND BREAKAGES
Please enjoy your stay but please take care when staying at our hotel. Guests are responsible for leaving rooms in the condition they were in upon arriving. The named lead member is responsible and liable for any breakages or damages, which they or other members of their party cause, to the accommodation or its contents for irreversible staining or damage from, for example, food dyes, hair dye, ink, beverages, vomit and make-up. Guests will be required to pay for any loss or damage to furniture or equipment provided in the accommodation. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage and breakage is not significant, and we may make an additional charge of £100.00 if you did not report this.
The Alexandra Court Hotel has a strict no smoking and vaping policy except in designated areas, and we would kindly ask that there is no smoking inside the hotel. For those wishing to smoke you can use the external area is available (Garden terrace). Non-compliance with the no smoking policy carries an instant penalty charge of £100.00. We reserve the right to add this cost to a guest’s account after departure and to debit the penalty amount from the debit or credit card of the person responsible for the booking unless other payment methods are offered and approved. In addition, any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
We respectfully ask that all food and drink consumed in either the hotel public areas or garden must be purchased from the hotel. We do allow guests to eat in their rooms if they wish to order a takeout, however we expect all waste to be disposed off and not left in the rooms overnight. We reserve the right to charge your credit/debit card for any repair, replacement or purchase of new items for damage caused. The replacement value or dry-cleaning costs for all linen, upholstery and carpets that are irreversibly stained will be charged for. We would also ask that cutlery and crockery is not removed from the breakfast room. Guests are required to report to us immediately with details of any damage done to the property or any of the furniture, fixtures, fittings and effects to enable replacement to be arranged.
We hold a premises licence, selling draught beers, spirits by the measure, and wine and champagne by the bottle. Please bear in mind that any alcohol brought onto the premises is subject to a £10.00 corkage fee. In addition, and also for the above reason, we will not accept unreasonable behaviour resulting from excess alcohol. Any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
Guests come to us primarily to sleep and to rest and for these reasons we always ask that noise levels are kept to a minimum, especially after 10pm with regards to TV’s, raised voices and door shutting etc. This helps us to make sure everyone’s stay is enjoyable. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
There is free on-site parking for guests. Please note that cars are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle however it is caused.
GUESTS WITH MOBILITY PROBLEMS
If you or any member of your family has any mobility problems, please discuss any special requirements with us before booking. The Alexandra Court Hotel accepts no responsibility for guests booking unsuitable accommodation unless suitability was first checked prior to arrival.
CHILDREN AND PETS
Children must be supervised at all times and no child must be left unsupervised. With the exception of assistance dogs, which we welcome, we regret we are unable to accept pets into the hotel.
The Alexandra Court Hotel is able to offer a mid-week laundry service. There is access to ironing boards and irons at the hotel.
ITEMS LEFT BEHIND
We can accept no responsibility for items left behind after you have departed. Small items left behind can be returned to you by post. A £5 handling and postage charge will need to be paid before we arrange postage. Larger items with incur a higher handling cost. Any unclaimed items of property will be disposed of after 4 weeks.
We offer free non secure WI-FI for our guests’ use. Please note that we have no responsibility for, or control over, the internet services you access and do not guarantee that any services are error or virus free. We have no responsibility for, or control over, the information you transmit, or receive via the service. We do not guarantee the availability of the service, the speed at which information may be transmitted or received via the service; or that the service will be compatible with your equipment or any software which you use.
FIRE AND EMERGENCY
In the interest of your own safety you should check where the locations of the fire alarms are in relation to your room. There are Fire and Emergency Rules inside of your room with which we respectfully suggest that you familiarise yourself. All fire alarms must be considered as evidence of a fire and you should act accordingly until you are informed to the contrary. In the event that you hear the fire alarm the assembly point is in the car park.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves our employees or contractors whilst acting in the course of employment.